We don’t try to do everything
We invest a lot of time and money in making our conveyancing service simpler, clearer and faster. And we want to help as many people as we can. But we don’t have infinite resources, so we need to focus our efforts on the work we see most often.
That means we don’t handle things like shared ownership, unregistered land and other rare situations. So can provide a great service for the most commonly seen types of work, and help as many people as possible.
Overtime is rare, optional, and fully paid
We don’t take on more work than we can handle, and it’s pretty rare that we need to offer overtime. If we do have a bit more work than usual, we’ll see if anyone wants to do a few extra hours – and when they do, it’s always fully paid at normal hourly rates, and it’s never mandated.
That means you don’t need to worry about doing unpaid work on your evenings and weekends at Juno.
It’s another way we’re doing conveyancing differently.
Deliberate underutilisation ensures better client service
Many conveyancing firms boast about their very high levels of utilisation, i.e. maximising cases per person. We do the opposite, and take on about 20% less work per week than our actual peak capacity.
That means we can maintain a steady, predictable flow of work throughout the case lifecycle, respond quickly to peaks in work, and respond to emails and enquiries within one working day - even in the run-up to Christmas or a stamp duty deadline.
In short: we’re still growing quickly, but we’ll never take on more work than we can handle.
