Updated Oct 2024
The voice of 1,300 clients
At Juno, we believe that the key to delivering exceptional conveyancing services lies in truly understanding the client experience. That’s why we make it a priority to conduct a comprehensive feedback call with every client after completion.
Our feedback process
Every time we complete a conveyancing transaction, we schedule a 10-minute call with our client. This isn’t just a cursory survey – it’s an opportunity for us to gain deep insight into every aspect of our service. Not every client wants to give feedback, but we’ve managed to complete over 1,300 feedback calls so far this year.
During each call, we ask our clients to rate their experience with Juno on a scale of 1 to 10, as well as things they liked and didn’t like about moving home with Juno. Asking the same set of questions for the last four years has allowed us to track our performance over time and identify areas for improvement. But we don’t stop there – we also encourage clients to share detailed feedback about their experience, which helps us to understand the nuances behind the numbers and improve our service for next time.
Measuring our progress: Juno’s client ratings out of 10
As you can see from the graph above, our commitment to putting clients first has paid off. Our ratings have consistently improved year on year, with 70% of clients in 2024 giving us a 9 or 10/10.
The five pillars of Juno’s success: what our clients value most
We’ve analysed 1,300 client feedback calls and found five key themes that consistently emerge as the most valued aspects of our service.
📊 Online dashboard/portal (86%)
Our user-friendly digital platform empowers clients to stay informed and in control, offering real-time updates and easy document management at their fingertips.
"I really liked the online platform because I could see where everything was, what I needed to do, and what had been done."
— Rapai, Hertfordshire
"The online dashboard is fantastic, and very clear. It enabled us to update our transaction and provide information to the lawyers in the evenings, which was important to us as working professionals. Equally, I could pick up the phone and speak to someone if I needed to. I really appreciated the blend of the online platform and the human element."
— Jade, Aylesbury
"The team was very organised as the dashboard was regularly worked on and updated, which in turn avoided me having to question the status of progress, saving everyone time."
— Navin, London
⚡️ Speed of response (70%)
Juno’s quick and dependable responses mean clients get their questions answered fast, maintaining momentum and reducing anxiety during property transactions.
"The main thing that stood out was that if we needed to call you and you couldn't answer someone ALWAYS called back - really impressed."
— Susan, Bristol
🔍 Transparency (61%)
Clear communication on progress and pricing is essential to keeping clients well-informed every step of the way, fostering trust and peace of mind throughout the transaction.
"One of the standout features of Juno is their clear and upfront pricing. There were no surprises at the end, which is a huge relief when dealing with property transactions."
— Antonio, Berkshire
📝 Document handling/e-signing (60%)
Gone are the days of sifting and signing on paper. By managing all our documents digitally, we save time and simplify the process for our clients.
"There was no hassle with paperwork as everything was dealt with electronically."
— Anthony, Chichester
"I was on holiday for a week and was able to keep up to date with everything and respond to queries via the online dashboard, which also allowed me to sign documents from my phone. This was so great as I didn't have to go to the office to sign anything."
— Jade, Buckinghamshire
🧠 Staff knowledge and friendliness (50%)
"I would like to thank Juno for all their help and support. Everyone I spoke to was very friendly, helpful and responsive."
— Hannah, Gloucestershire
Our clients speak volumes: 4.9/5 stars on Trustpilot 🌟
We’re proud of our exceptional 4.9/5 star rating on Trustpilot, but we believe the real story lies in the words of our clients. We’ve created a word cloud from our Trustpilot reviews. We think it’s a fun way to see what aspects of our service truly resonate with our clients!
Want to explore further? Click here to visit our Trustpilot page, and see for yourself why so many homebuyers and sellers trust Juno for their conveyancing needs.
What estate agents think
We have also worked really hard to improve the transaction experience for estate agents working on our transactions. Our proactive approach, transparent communication, and efficient processes have earned us high praise from industry professionals who value our commitment to excellence in conveyancing.
"Juno is a fantastic firm to work with. They are forward thinking, efficient and always provide the best customer experience. We recommend Juno to all our clients and receive excellent feedback from those that chose to use their services for moving home."
— Jo Jarrett, Director, Boutique Property Shop
"Juno are very proactive and always helpful. I was so impressed with them that I used them to sell my own property, and then recommended them to my son for his first purchase. He too found them to be excellent."